There may be other insurance plans that will replace your iPhone more times should anything happen to it so it is worth shopping around. Under AppleCare+ you are able to drop or accidentally damage your iPhone and get it replaced twice in each of the two years. The cost of AppleCare+ varies depending on which model of iPhone you’ve got, from £79/$79 for the iPhone SE to £199/$199 for the iPhone 12 Pro or Max. In addition to being able to take the iPhone into an Apple Store to be fixed or replaced, under AppleCare+ it is possible to get an express replacement service. You have to purchase this within 60 days of your iPhone purchase.ĪppleCare+ provides expert technical support, up to two years of additional hardware coverage and up to two incidents of accidental damage coverage in each of the two years. Certain damage is ineligible for OOW service notes Apple, including: “Catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.” What does AppleCare+ include?Īpple sells AppleCare+ protection to extend the warranty support that comes with your iPhone to two years. That is as long as it meets the requirements of the OOW service. However, Apple does note that even an iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service (for a price). While the Apple warranty means that your iPhone is covered for a year from the day you purchase it,Īpple states that its Limited Warranty for iPhone excludes coverage for “damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.” The warranty may also be void if the Liquid Contact indicator in your product has been triggered.Īpple states in the legal document that the warranty does not apply in the following cases: “(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports (c) to damage caused by use with another product (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause (e) to damage caused by operating the Apple Product outside Apple’s published guidelines (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”) (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced from the Apple Product.” Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.” Specifically, Apple’s warranty covers the following: “Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Your likelihood of getting a replacement iPhone – or at least a fix – depends in part on whether your iPhone is in warranty, is part of a recall, or if you have insurance. But when it comes to the iPhone, people seem to have high expectations, either because they spent so much on the phone in the first place, or because when you sign up to a contract for a year or two you expect the phone to last the journey. It’s actually quite unusual to expect a company to replace a product when you break it. Should Apple replace or mend your iPhone? If you’d prefer a DIY approach, take a look at our guide to theīest tools for repairing & upgrading Macs & iPhones. But these repairs could still invalidate your warranty or mean that your iPhone doesn’t qualify for a replacement should it become part of an However, Apple’s stance on third-party fixes has changed over time, and it has begun to let more third-party stores mend iPhones, even providing the parts and training necessary.
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